If you are ordering your new domain from us, you will not need to do anything. We will order the domain name, and make the necessary changes to get it ready. Your welcome email will include the logins to access the server using a temporary URL until the domain registration is complete.

If you are keeping your domain registered somewhere else, you will need to make changes to your domain name to use our DNS servers. Your welcome email will include the necessary changes that you must make before your hosting account will become live to the public Internet.

Transferred domains, and migrations where you already have the domain registered elsewhere should be carefully coordinated through us. We can work with you to minimize downtime and manage your migration to our hosting plan.

Yes. Outlook and Outlook Express both have the ability to create multiple email accounts.

We generally have the hosting account done in less than 8 hours, but we request 24 hours for all orders.

“Unlimited bandwidth” plans offered by some poorly managed hosting companies are a play on words. In truth all servers that provide connectivity to the Internet have some sort of bandwidth limitations whether it is speed or total bandwidth. Companies that offer unlimited bandwidth are simply not charging for the bandwidth component of your hosting account. We also do not have a practice of charging for bandwidth usage, but we do set limitations based on the capacity available to our servers. In providing bandwidth usage amounts, you are able to select the hosting plan that meets your requirements. It also means that you can depend on the service provided by our company and that no other user on a shared server can use “unlimited bandwidth” possibly choking your website or degrading service.

After the DNS changes have taken place, you can access your control panel through www.mydomain.com/cpanel (where “mydomain.com” is your domain name).

Yes. The servers are available 24/7, including access to your control panel. Please note that we do reserve a small window of time on Sunday mornings (1 AM – 4:00 AM CT) for period upgrades or maintenance.

Yes.

We support Perl, PHP, CGI scripting. If you have a requirement for ASP or JSP, please contact us about your requirements and we will be happy to accommodate a special request.

We have not needed to charge for bandwidth overages in the past. However, as we see your account trending towards more utilization, we will make the recommendation that you upgrade to the next higher hosting plan. In the rare occasion that you greatly exceed bandwidth limitations during a month, we do reserve the right to charge overage equivalent to $.05/Mb.

Yes, with the exception that some companies or ISPs (not controlled by us) may have blocking of some websites. An example of this is the practice by the Chinese government to censor all Internet traffic into their country related to certain concepts or keywords.

Telephone and email support is provided. Email and online trouble tickets are generally more effective. If you require extensive telephone support, we reserve the right to charge for telephone calls or premium support.

Telephone support: 404.460.5712
E-mail support: support@akbrothers.net
Online Ticket Support: Submit a Trouble Ticket

We use monitoring software and proactive self-healing systems that generally restore any issues that may occur. Often when our proactive monitoring detects a fault, we are already working on the trouble. For this reason, we do ask that you wait for a brief time (15-20 minutes) before opening a ticket. In the event that you still have problems after that time, it may mean one of several things:

  • Our monitoring software has not detected the issue and we are unaware of the problem
  • The problem is specific to your account
  • We are experiencing a severely impacting issue

We do ask that you contact us via email, online, or telephone if you suspect any of these situations.

Yes. We have a full staff of professional programmers, graphics artist, and SEO experienced webmasters available to help with your website and advertising requirements.

You should first attempt to reset your password using the billing software. If you are unable to gain access to your account, please contact our support.

We have several server types. However, the minimum shared specification is below:

  • AMD Athlon 2200 Processor
  • 1GB Memory

Yes. We specialize in managed shared hosting services. However, we do offer dedicated server and managed dedicated servers upon request.

We can provide SSH (Jailshell) access to hosting accounts upon request. There is no charge for this feature. However, we do require a support ticket to enable this feature as a security precaution.

You may pay in the following payment methods:

  • credit card
  • PayPal
  • Check/Money Order
  • Cash

You may open a support ticket, or you may modify this information in our ModernBill billing application.

Please contact our sales department for upgrades and downgrades. We can provide prorated adjustments to enable upgrades and downgrades upon request.

You may contact our support desk to request a cancellation and or inform us not to renew your account at the end of it’s current billing period.

Yes. We can provide a satisfaction guarantee, including a refund of service if you are unhappy with our hosting. In the event that you have purchased an SSL certificate, we cannot refund that charge. However, we will provide the SSL cert, Keys, and CSR files necessary for you to use that SSL certificate with another hosting provider of your choice.

Yes. You can access your webmail from the URL (www.mydomain.com/webmail). We offer three web-based email clients for your choosing, including SquirrelMail, Horde, and NeoMail.

Yes. We use your billing information as the administrative contact and technical contact of the domain name.

We do not offer an affiliate program at this time. However, we do have a reseller program whereby you can get reseller discounts allowing you to become a hosting account manager.

We do not publish those statistics. Please contact our sales or support contacts for more information on our uptime guarantee and current metrics.

Yes. We provide for domain parking or domain forwarding. There is a small charge for domain parking ($1/month). Domain parking allows you to use the same website for multiple domain names. Domain forwarding is a free feature available as part of the domain registration or from your domain registrar. Domain forwarding will allow you to redirect clients from a different domain name to your primary domain name (and website).

We do not allow “add-on” domains, or the use of index scripts which may be used to serve multiple websites from a single hosting account. All domains (including parked domains) must be related in content and website theme as your primary website.

Yes. You can order additional hosting accounts as you require more websites.